FAQ
Frequently Asked Questions
There are two options to purchase our products:
1. Shop Ready-to-Ship Styles:
Browse our in-stock collection of ready-made items. These pieces are either show samples or bespoke designs that were never delivered due to unforeseen circumstances. While they may show slight signs of wear, they are still of high quality and reflect what a brand-new item would look like after days of use. Enjoy these styles at a discounted price.
2. Start Your Bespoke Journey:
Experience the ultimate in customization through our Bespoke service. You have two ways to begin:
1. Pre-order: Choose a design from our gallery that closely matches your vision, pre-order it, and we’ll reach out via email to fine-tune the details and bring your design to life.
2. Custom Design with Menu: Start from scratch using our Menu system, where you can select each component and receive an estimated price. Once you’ve submitted your selections, we’ll reach out to discuss your design further. No stress, you are welcome to change your mind anytime before work starts.
Note: We won’t proceed with any work until we have your written confirmation via email, and 100% of payments are refundable up until that point.
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We understand the email process may seem more complex, but as a studio focused on personalized service, we believe in building a connection with our customers to ensure satisfaction through email, until we are more experienced with e-commerce.
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The design belongs to both of us! We reserve partial ownership to display and market the product as part of our portfolio.
Regarding materials, we have access to options beyond those listed in our Menu. However, these are not kept in stock, so acquiring them could extend the process by 1-3 months. Feel free to inquire through email, maybe we just got a batch for another customer.
As for craftsmanship, certain materials present technical challenges, limiting what is possible. That said, we’re always excited to explore unchartered creative possibilities with our customers. Collaborating on unique designs has been a cornerstone of our growth and learning process over the years.
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On average, the entire process takes more than 1 month:
• <1 weeks: Email communication to fine-tune the design. This step often takes longer than expected, as we like to ensure every detail is addressed before moving forward. Don't worry, we are patient and happy to make sure everything is just right for you.
• 2-3 weeks: Crafting the choker, depending on the complexity of the design, from sourcing materials to moulding and assembly.
• 1-2 weeks: Shipping, depending on location.
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Custom Clearance time is not taken into consideration as that could take from 1 day to 2 months depending on country, season, etc.
For those purchasing chokers for intimate settings: only two people will see your engraving—the handler and the craftsman. Our handlers serve as intermediaries to ensure the design is translated accurately and the experience is seamless. Craftsmen are focused on perfecting the product, so they may not always be involved in customer interactions.
As a craftsman studio, we do not offer traditional promotions since each piece is crafted on demand. The only price changes over the years have been mostly due to inflation, affecting materials, rent, and other factors. The closest we come to promotions is the ongoing discount on our ready-made, in-store styles.